1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Hallandale Beach, Florida
Positive section of review
I want to clarify my review. I appreciate the host for the accommodating need for a change in our room. However, I felt slighted and deceived by the issues we faced during check-in and the first few nights of our stay. I will detail these problems in the dislike section.
Negative section of review
Our plane was supposed to land in Fort Lauderdale at 12:30PM, but it was delayed until 3:30 PM. We had been at the airport since 8:00AM and had to sit on the plane for an additional 1.5 hours before taking off. Though this wasn't the host's fault, it left us exhausted. We arrived at 4:00 PM, the designated check-in time, hoping to rest a while before heading out anywhere in the city. The front desk was efficient, but our room wasn't ready. On the 26th floor, the hallway was unbearably hot, and the room was still being cleaned with the AC broken. The housekeeping staff, spoke no English, told us via Google Translate that another room was available on the 4th flr. This room was a 3-bdrm unit with poor views, and 3-bdrms was unnecessary for just the us 2. We decided to stay there for the night as they had offered and change into a higher flr room the next day, exhausted & hungry, we decided to go get some food while they cleaned the room temporary room. While out, the host later informed us we'd be moved to the 20th floor the next day to room 2007A. I asked to see this room first but received no response. Upon returning, we couldn't access the 4th-floor room due to a missing key code. The front desk helped, but with all the carrying of our luggage and the day without any rest which was planned upon check-in. We were finally able to get into a room at 8:30 PM (lower level), four hours after check-in, too tired to do anything. We felt this day was wasted. The next day, the host told us we would move to unit 2607A instead of 2007, claiming it had additional perks. However, there was not one differences or perks compared to 2605A. I reached out for clarification but received no response. When I followed up, I received a generic checkout message and no explanation about the perks. Feeling ignored, I requested a conversation about compensation for the inconvenience but heard nothing back. I believe we should have been refund for the first night.
Lincolnshire, Illinois
Positive section of review
Very clean, modern, and spacious. The front desk staff was friendly both at check in and check out!
Negative section of review
It was all great!
Salter Path, North Carolina
Positive section of review
Room was very clean,mattress was comfortable. Quiet,and relaxing. Will definitely go back!
Idaho Springs, Colorado
Positive section of review
There is a creek stream down with beautiful sounds back of room was very enjoyable
Daytona Beach, Florida
Positive section of review
Nothing shower sucked and toilet was having hard time getting flushed
Negative section of review
Na
Carlsbad, New Mexico
Positive section of review
Location was convenient to the caverns. Comfortable bed. Clean.
South Padre Island, Texas
Positive section of review
Everything, and I will stay here Everytime I visit.
Negative section of review
I had no complaints.
Branson, Missouri
Positive section of review
Simple, but good. Easy to get to.
Negative section of review
Door on our room had to be slammed to shut. Was not like pictures on website.
New Orleans, Louisiana
Positive section of review
New. Clean. Great location.
Negative section of review
Front desk clerk’s sob stories… looking for a hand-out.
Ocean Park, Washington State
Positive section of review
Clean and had full kitchen
Negative section of review
The bed was awful, felt like I was sleeping g on box springs.