Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passport, UAE Emirates ID, GCC ID’s are accepted.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

The credit card used at the time of booking must be presented upon check-in. If the guest is unable to provide the same credit card, full payment will be required at check-in. Please note that third-party credit card payments are not accepted.

JA Resorts & Hotels will send payment link on registered email address depending on the cancellation policy of the booking, to fill in the credit card details for advance payment. Guests are requested to validate their credit card and make payment through payment link received from the hotel.

Please be informed that the water park has height restrictions for children for safety purposes. Minimum height 100cm. All children between 100cm – 120cm must be supervised by an adult.

Please note that outside food and drinks are strictly not permitted within JA The Resort premises, with the only exception of baby food.

Please inform the property in advance of your expected arrival time. You can use the Special Requests box when booking or contact the property directly with the contact details provided in your confirmation.

Please note that all Special Requests are subject to availability and additional charges may apply.

As part of our festive celebrations, the following dining experiences are compulsory for all guests:

New Year’s Eve Dinner – 31st December

AED 2,000 per adult (12 years and above) AED 1,000 per child (6 – 11.99 years)

These charges will be payable at the property upon arrival.

Els clients han de presentar un document d’identitat amb fotografia i una targeta de crèdit durant el registre d’entrada. Les peticions especials són segons disponibilitat i poden comportar suplements.

Et demanaran un dipòsit de AED 1.000 quan arribis per si hi ha cap desperfecte. L'hauràs de pagar amb targeta. Se't tornarà el dipòsit durant el check-out. Després de revisar l'allotjament i veure que tot està bé, et tornaran el dipòsit sencer a la targeta.

Número de llicència: 825850