THERMAL SUITE CLOSURE - 27/10/25 - 09/11/25 Thermal Suite Facilities closed for refurbishment during these times. Main Pool & Gym open as usual. Only 8 miles from Manchester with convenient links to the M62, yet set in its own grounds, the hotel provides modern bedrooms, 1 restaurant & bar, in-house Starbucks and free leisure facilities. Temporary Facilities Maintenance Notice Please note the following maintenance schedule: • Monday, 27th October – Sunday, 2nd November: The Gents’ shower cubicles (6) in the club changing room will be unavailable. Residents are kindly requested to use the showers in their bedrooms during this period. • Monday, 27th October – Sunday, 9th November: The Thermal Suites — including the hydro pool, Jacuzzi, snail showers (2), aroma room, steam room, ice room, rock sauna, and bio sauna — will be closed for maintenance. • From Monday, 10th November (for approximately 2–3 days): Gym Area Maintenance: The gym will be closed for one or two days to allow for new floor tile carpet installation. We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance our facilities for your comfort and enjoyment. Please note: The hotel will not offer any compensation or discounts related to the temporary closure of these facilities. The rooms at Mercure Manchester Norton Grange Hotel & Spa are spacious and they all have a bath and a shower as well as tea/coffee making facilities. The amazing leisure facilities include an 18-metre pool, an outdoor hydrotherapy pool, a thermal suite and a technogym. There are also 6 beauty treatment rooms. 1. Parking For the increased security of our guests, our carpark is being monitored by Parking Eye, it is still free to park with us, all you have to do is register your vehicle registration with our reception team upon arrival. Please note that parking is at your own risk. The hotel does not take any responsibility for any loss, damage or accidents. 2. Noise Policy Due to weddings and events we often have loud music until 1am. We cannot guarantee any noise free environment however will do our best to allocate a quiet room if you ask in advance. 3. Pet Policy Mercure Norton Grange has a strict no pet policy with the exception of guide dogs at no Extra Cost. 4. Child Policy In alignment with Accor's WATCH (We Act Together for Children) program, we are committed to safeguarding children. As part of this commitment, we reserve will request identification and verify the relationship between the child and the accompanying adult while checking-in to the hotel. 5. Cash & ID Policy The hotel does not accept cash payments for Rooms. All rooms will have to be prepaid, guaranteed or paid at the property using a valid credit/debit card. However, all other facilities will accept cash payments. The hotel reserves the right to carry out a mandatory ID check where required. Failure to provide a valid government issued ID will result in being refused check-in. 6. Smoking & Drugs Policy Please note that smoking, including vapes, is strictly prohibited in all areas within the building. We have dedicated smoking areas outside the building. Should you require assistance in locating them, please ask a member of staff. Failure to comply will result in being removed from the premises and a £250 smoking fee will be charged. The use, possession or distribution of Drugs or any Illegal substance on these premises is strictly prohibited. Anyone caught will be banned and reported to police. 7. Twin Bed Policy Please note than some of our twin beds are made up with 1 Standard Double Bed and 1 Pull-out Single Bed of 1.8m x 0.9m 8. Complimentary use of Leisure Facilities from 3.00PM on the day of Arrival to 12.00PM on the day of Departure.

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