Hotel Cielo
+92 photos
About this property
Prime Location: Hotel Cielo in Playa del Carmen offers a convenient location with Playa del Carmen Beach just a 1-minute walk away. Nearby attractions include the ADO International Bus Station 200 metres and Playa del Carmen Maritime Terminal 500 metres. Cozumel International Airport is 34 km from the property. Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms with free toiletries, TV, and private entrances. Balconies provide city views, ensuring a pleasant stay. Exceptional Facilities: Guests enjoy a sun terrace and free WiFi. Additional amenities include a paid shuttle service, 24-hour front desk, concierge, daily housekeeping, outdoor seating, family rooms, full-day security, car hire, tour desk, and luggage storage. Guest Satisfaction: Highly rated for its convenient location, attentive staff, and quiet area.
Couples particularly like the location — they rated it 8.0 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Free WiFi
- Airport shuttle
- Family rooms
- Non-smoking rooms
- 24-hour front desk
- Terrace
- Air conditioning
- Daily housekeeping
- Breakfast
Guest reviews
Categories:
Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi
Guests who stayed here loved
Irena
Oman“Absolutely everything! Beautiful rustic boutique hotel with traditional flavour, amazing sea view from our room's balcony and spacious rooftop terrace, clean and tidy, super friendly staff and the restaurant with a bar on the ground floor. Thank...”
Cristiana
United Kingdom“Perfect location, friendly staff and efficient cleanings”
Michael
Mexico“Excellent service althroughout. Definitely prime location for a budget. Perfect for solo travelers and couples. Restaurant on the ground floor also had the best chilaquiles I've had in a while.”
Louison
France“There is staff 24/7 at the reception to help, they're super nice and very helpful.”
Taube
United States“I honestly loved this hotel, and it was great for a barebones experience! Gorgeous terrace throughout the hotel, and a little hard to find, but not bad off the main stretch! Lots of noise in the morning, but staff was very accommodating and...”
Pepy
Canada“Great Location , great staff, clean rooms. There is a restaurant just under the hotel. A place to feel safe and comfortable”
Laurence
France“L'hôtel typique
Emplacement central
Grande chambre”
Xiao
Canada“We love this hotel. It’s centrally located on 5th avenue where the actions are, and it’s so close to ferry station. It’s very beautiful and rustic colonial style with a lovey balcony can over look partial of the sea, we love it. Very clean and the...”
Tatiana
United States“Near to “La Quinta Avenida” like 3 minutes walking from the beach, a lot of places to eat around, 5 minutes from the ADO station (turística)”
Hermosillo
Mexico“Muy buena ubicación para todos los cervicios muy cercas”
Hotel surroundings
Food & Drink
Breakfast
- Breakfast available at the property for US$15 per person, per day.
- CuisineAmerican
More food and drink
Meals • Facilities
House rules
Hotel Cielo takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of US$25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
The fine print
Need-to-know information for guests at this property
Please note that a small refundable deposit is payable for beach towels.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Cielo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
A damage deposit of US$25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
