Please note that any credit card used for either pre-payment or charges on-site must be in the name of the guest and the same card must be presented for verification upon check-in. If the guest is not the cardholder or if the credit card used is not provided at the time of check-in, the guest must provide alternate payment arrangements.

The hotel cannot honor any past (prepayments, deposits etc.) or future payments without presenting the credit card and the cardholder's authorization. The hotel reserves the right to reject the booking due to non-compliance of these requirements.

Hotel will require a pre-authorization letter from the credit card holder enabling the hotel to charge the full payment non refundable for the entire stay. Guest is requested to provide clear contact details , hotel reservations team will contact the guest via email or mobile. Booking will be released if required authorization form not received within 48 hours from booking date.

To secure your flexible booking, you must pay for the first night via the payment link that will be sent to you three days before your stay via booking.com message section.. The remaining balance will be paid at the reception before check in. To secure your Non-Refundable reservation, the full amount must be paid via the payment link that will be sent to you via booking.com message section.

During Month of Ramadan breakfast will served as Iftar and Dinner will be served as Sohour.

During Month of Ramadan Check in time 18:00.

Entry to Makkah during Hajj season is restricted to those with a valid Hajj permit issued by the government.

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