About this property

With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

    • Situated in the best rated area in Singapore, this hotel has an excellent location score of 9.4

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Continental, Buffet

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 sofa bed
and
1 large double bed
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Sustainability

This property has 1 third-party sustainability certification.
  • GSTC Criteria
    GSTC Criteria
    Certified by: Bureau Veritas

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Andrew
    United Kingdom United Kingdom
    Pleasant, well located, nice staff. Good views from the hotel. Would visit again if I had to but wouldnt go there again unless else wanted to.
  • Marthie
    South Africa South Africa
    The facilities for breakfast as well as the one on the 19 th floor was excellent
  • Amanda
    Australia Australia
    Great location, friendly staff, great pool and Buffett breakfast
  • Joanne
    Australia Australia
    Fantastic location. Next to Somerset train station, shopping all around you, next to orchard rd, food options everywhere. Beautiful pool with view, comfortable room.
  • Miraluna
    Australia Australia
    Location is excellent! Close to all the shops at Orchard Road. Excellent customer service from the staff. Swimming pool is the highlight of our stay. Very clean and the view is amazing!
  • Bjoern
    Germany Germany
    Directly located at the centre of orchard area you find anything you need in walking distance
  • Rhys
    Australia Australia
    Room was clean and bright with a good view. Great pool. Decent location close enough to everywhere you want to go.
  • Amber
    Australia Australia
    The breakfast was fantastic. So much to choose from and interesting choices. The pool was fantastic with wonderful views. Life guard great to have also
  • Liz
    New Zealand New Zealand
    Large room and bed, with nice shower and great A/C. Buffet breakfast was outstanding with lots of choice. All staff were extremely helpful and friendly. Amazing pool on the roof.
  • Karin
    Germany Germany
    We had Club Lounge King rooms which were well equipped, great view of the Marina Bay Sands. Location is fantastic, subway and bus adjacent, very convenient. We enjoyed breakfast in the lounge except for one experiment to the breakfast buffet...

Hotel surroundings

Restaurants

1 restaurant on site
  • Makan@Jen
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern

House rules

JEN Singapore Orchardgateway by Shangri-La takes special requests - add in the next step!
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Extra bed upon request
S$ 90 per child, per night
Cot upon request
Free
4 - 11 years
Extra bed upon request
S$ 90 per child, per night
12+ years
Extra bed upon request
S$ 90 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBUnionPay credit card Cash is not accepted

The fine print

Need-to-know information for guests at this property

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about JEN Singapore Orchardgateway by Shangri-La