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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Laguna Beach, California
Positive section of review
The room was well appointed and clean, and the bed was very comfortable. The hotel is about a mile from the downtown area, so isn't really walkable. The owner, Sal, was a pleasure to meet and even gave us a tip on where to watch the sunset, which was a three minute walk from the hotel. Beach access was another easy three minute walk. The only ding was the complete lack of WiFi. Both of our phones could link to the provided network only sporadically. No big deal for us, but if you need a strong, consistent, WiFi signal for whatever reason, this isn't the place. Would definitely consider staying here again based on the room cleanliness and easy beach access.
Negative section of review
The WiFi sucked. The network only showed up sporadically and wasn't always available even after connecting to it. Not a deal breaker, but you should know this.
Anaheim, California
Positive section of review
The breakfast was good, they had eggs, bacon, and potatoes. They also had waffles and pancakes. 3 types of cereals, coffee, tea and hot cocoa. Brayan at the front desk was super awesome and very welcoming and understanding. It's very safe because the elevator only goes up to the lodging floors with a guest key which gives great peace of mind. The room was comfortable and clean.
Negative section of review
It was not a walking distance to Disneyland but they had a shuttle close by. Some of the floors had a distinct smell. The parking is kind of expensive but it has in/ out privileges. At breakfast, the fruits were lacking a bit, they had only apples and few bananas that were all bruised. Breakfast also started really early around 6:30 and ended at 9:30 which if you are sleeping in isn't ideal.
Napa, California
Positive section of review
We absolutely loved the little cottage, everything we needed was there and in perfect working order. 2 minor problems: do they now allow babies( with diapers in the swimming pool (in my opnion it’s very unsanitary) and our data planwas very weak at location, so lots of waiting (place has no wifi)!
Negative section of review
No wifi
Chicago, Illinois
Positive section of review
The room was very clean, very comfortable, and very accommodating, especially the two bathrooms. Wi-Fi, TV, coffe maker all working well. Housekeeping was very attentive and the registration staff customer service was excellent. They were always approaching to offer help and give directions.
Negative section of review
No microwave in rooms.
San Diego, California
Positive section of review
We loved the friendly staff there at Old Town Inn. We love coming to visit San Diego and requesting to stay there at Old Town Inn. I don't think we'd ever find a more convenient place to stay. It's people friendly, safe & very clean.
Negative section of review
I don't think there was anything that we did not like about this place. Our room was very clean. The bed was extremely comfortable and in the morning, the continental breakfast was just right.
Houston, Texas
Positive section of review
The staff went above and beyond. Always friendly. They took customer service seriously after they got to know me.
Negative section of review
I really can't say anything due to the price.
Franklin, North Carolina
Positive section of review
Nice quiet atmosphere. Staff felt like family. Wish I could stay year round.
Negative section of review
My only thing to say is when its full the parking lot can be tricky if you have a large vehicle
Boston, Massachusetts
Positive section of review
I liked that we had 2 queen beds. Staff was friendly. Location was great.
Negative section of review
Needed drawers for clothing!
Virginia Beach, Virginia
Positive section of review
Room Staff Pet Friendly
Negative section of review
The pools were not cleaned as they should be. The tiles were disgusting both inside and outside, I almost threw up at how nasty it was. Thats my only complaint.
Utica, New York State
Positive section of review
Breakfast was great Location was great
Negative section of review
I asked for handicap room as we traveled with my 91 year old mom The room was awful The room smelled really bad Someone put a fragrance scent pack in ac unit vent so someone knew it smelled bad The bathroom was good but the room size was to small for my mom to get around with her walker There was a pull out couch for my daughter to sleep on but the mattress was so bad she had to sleep on couch not folded out to a bed The room was clean and the rest of hotel was beautiful well maintained and the staff at desk was amazing. We travel quite a bit and the room itself was not for a handicap person We got all the extra stuff we needed. A blanket, towels and a toothbrush from front desk immediately and they were very kind I did report the quality of room and bad smell to clerk at check out