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  5. Reviews of OYO The Chiltern Hotel

Reviews of OYO The Chiltern Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Waller Avenue, Luton, LU4 9RU, United Kingdom

#15 of 20 hotels in Luton

Guests' Choice

Review Score

Based on 321 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.0

  • Facilities

    7.3

  • Staff

    8.4

  • Value for money

    7.6

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 17, 2025

    8.0
    A great little find convenient for the motorway, airport and London
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    Some of the external decor is a little dated and the coffee wasn't topped up alongside the room being made up.

    This is a lovely hotel based just off the M1 motorway and within a short drive of Luton Train Station. I find it very handy for commuting into London at a fraction of the price and means I'm an hour closer to home on the way back. The hotel has a 24 hour reception to allow me to check in late which is ideal. The room has air conditionaing (unlike some major chains) and a window with a safe, but generous, opening (again take note main chains!) allowing me to cool my room quickly and easily. The free wifi was great and fast enough for browsing and there was complimentary tea, coffee and water in the room which is a nce added touch. Some of the external decor is a little dated but for the work traveller this is an absolute gem of a hotel.

    Stayed in October 2025

  • Reviewed: October 9, 2025

    8.0
    Served its purpose
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Evening meals were poor

    Close to the airport

    Stayed in September 2025

  • Reviewed: September 25, 2025

    8.0
    Good location and parking, good place to stay as we returned the next week for another night.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Water pressure in shower was very low and a simple replacement of the shower hose and head may fix this as there was a leak between in two. I had to borrow a desk from a colleagues room but that was just as I had to do some work, otherwise room was ok

    The bed was comfortable and there's ample parking on site. Staff were friendly and helpful.

    Stayed in September 2025

  • Reviewed: September 22, 2025

    7.0
    Clean rooms but if you are a light sleeper the noisy road can affect sleep.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy- You could hear the traffic from the busy road next to the hotel

    Rooms were clean and bed was comfortable

    Stayed in September 2025

  • Reviewed: September 22, 2025

    7.0
    Cheap and cheerful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was small . Furniture in room in bad condition and dirty inside . Bathroom shelf in shower broken . Plug in sink doesn't work properly. Toilet roll holder loose .

    Staff very helpful . Free parking. Air con room cheap rooms

    Stayed in September 2025

  • Reviewed: September 14, 2025

    8.0
    Convenient
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dated room and hallway

    Location

    Stayed in August 2025

  • Reviewed: September 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The towel are not clean and notice hair provided towel. I could not use it

    Stayed in September 2025

  • Reviewed: September 7, 2025

    6.0
    Pleasant stay .
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no refrigerator in room .

    Warm shower .

    Stayed in September 2025

  • Reviewed: September 7, 2025

    8.0
    Great stay when arriving at Luton Airport and good connection to central London
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great people at reception, hair drier available. Would stay again.

    Stayed in September 2025

  • Reviewed: September 4, 2025

    7.0
    Good for a night
    • Business trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small hard beds

    Free parking

    Stayed in September 2025

  • Reviewed: August 29, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wish breakfast situation was explained, I tried to add it in the morning but was unable to as I wasn't told the night before that it had to be prebooked. I would have paid for it in advance if I knew.

    Nice clean room with good space and nice shower

    Stayed in August 2025

  • Reviewed: August 28, 2025

    8.0
    I used this hotel as I was flying very early the next day. The bed was lovely and I was well rested. Excellent value.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Carpet a bit sticky. When I arrived, had to swap rooms as the window didn’t close and was noisy, but the staff changed my room with no fuss.

    Good location for Luton Airport Great price, around £60 Staff helpful, even at 5am in the morning! Could park

    Stayed in August 2025

  • Reviewed: August 25, 2025

    8.0
    It was pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Giving id’s like my driving license !

    It was great for the price , I was there for only a few hours. Staff were excellent !

    Stayed in August 2025

  • Reviewed: August 23, 2025

    6.0
    Ok but nothing more
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel a bit tired in places and staff could have been friendlier

    Close to M1 and great free parking

    Stayed in August 2025

  • Reviewed: August 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel could do with updating, the rooms are basic and the reception area didn't have much seating. No information in the room regarding bar times or if there were any options for breakfast. No glass or disposable mug to use in the bathroom.

    Close to a bus stop for transport. The hotel staff were cheerful and very helpful. Easy to walk into Luton town centre and the football ground is within walking distance

    Stayed in August 2025

  • Reviewed: August 13, 2025

    7.0
    When is a desk not a desk
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    They call it a desk, but if you can't get your legs under it; is it a desk?? And even then I had to ask for a chair

    Cheap

    Stayed in May 2025

  • Reviewed: August 12, 2025

    6.0
    Excellent staff but certain areas need addressing.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    I could not find the cold water on the shower. Just boiling, boiling, boiling! Need some instructions. Difficult with sockets. I needed my phone to charge near the bed and no provision for USB. Very noisy!

    The staff were superb! Is it Ozio? On duty on reception when I arrived. Excellent team member. What an asset to your company.

    Stayed in August 2025

  • Reviewed: August 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The fact we got room service without our knowledge since we're vegans we had pork on our plates. The receptionist did not tell us we'd be getting room service we thought we would come down to the restaurant to have breakfast. Otherwise all good I'll definitely come again

    Value for the money

    Stayed in August 2025

  • Reviewed: August 7, 2025

    7.0
    Room for improvement
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No breakfast in the morning. Small TV in the room Far from train station Internet in and out Bathroon Soap holder not adequate No telephone in room

    Stayed in August 2025

  • Reviewed: August 2, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quiet and clean

    Stayed in August 2025

  • Reviewed: August 2, 2025

    8.0
    Lovely
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    B&B

    Location is so convenient

    Stayed in July 2025

  • Reviewed: July 31, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good and good value for money

    Stayed in May 2025

  • Reviewed: July 31, 2025

    6.0
    Fine, but disappointing with few facilities.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 5 nights

    Only one lift was working. The hotel was noisy with lots of families in the corridors at times, late at night. The hotel was shabby and in need of a facelift. There was one dim lamp in the room and a small desk. The toilet in my room had a loose/broken seat. I had pre requested a room with a large desk (as per the photo on the web site) on a top floor in a quiet area because I was there for work and needed lots of peace and quiet - this had not even been read when I arrived and they could not accommodate my request when I drew it to their attention. I was given a mid level room. The shower had a weak unimpressive flow.

    The bed was comfy. It was very clean. Free parking and good wifi.

    Stayed in July 2025

  • Reviewed: July 26, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noise

    Location

    Stayed in July 2025

Showing 1 - 25

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