Outside the hotel, not so clean, with tyres all around, an a bit far away from the centre. Number of Lifts are insufficient for the amount of floors, and needed to wait quite a bit during rush hours

We Reserved 2 apartments, both rooms were on the same floor. Rooms were spacious with refrigerator, stove.

Stayed in August 2025

If i knew there are only three elevators (6pers max) and one with code (i guess employees?) i wouldnt have booked it. We used stairs a lot, it was busy all day long queue more then ten minutes :) Breakfast, not much to choose from. My advice would be to get a low floor room.

Close to the sea and cleaned daily. Service desk did their best and stayed friendly (David). Washmachine is a plus :) We had three balconies, but could be improved by having chairs to actually use these.

Stayed in September 2025

Beark fast

Location

Stayed in September 2025

Breakfast is very good, but not the best. Everything else is great, a little bit expensive

Very clean, very very very spacious room

Stayed in September 2025

-Sound insulation between rooms is poor. -no bidet shower in bathrooms. -The elevators are not sufficient for the number of guests.

-Clean furniture. -Breakfast Buffet is nice and varied. -Friendly staff.

Stayed in August 2025

Breakfast

Location of the hotel

Stayed in June 2025

elevator takes too much time. Bad smell as soon as you leave the hotel

Everything is great, very clean, comfortable, wide variety of choices for breakfast

Stayed in July 2025

Crowded elevators, stopping at each floor thus taking quite long to get to desired floor.

Enjoyed the swimming pool, seaside view from our suite, etc.

Stayed in July 2025

There are construction sites all around :D

The room was big and comfortable for a group of 4 people with a beautiful view on the city. Nice swimming pool and breakfast. Close to the park and beach.

Stayed in July 2025

Far out location. Not many restaurants nearby in walking distance

Good spacious rooms. Limited restaurant facility

Stayed in July 2025

Breakfast was awful ,too many people and not clean

Clean ,nice reception area

Stayed in June 2025

Waiting a long time for the elevator Housekeeping not ok Breakfast could be better Toilet (shower area does not drain water) Gym is too bad and small and does not have the basic equipment.

The flat is huge with a nice view. Most Staff are good

Stayed in July 2025

I had a perfect big room with a sea view. It was clean, swimming pool was cool.

Stayed in June 2025

The pool is not that much big

The room was nice with a balcony

Stayed in June 2025

They don’t have shatafa in the bathroom, and I couldn’t use the balcony because sanitation smell was extremely strong even tho I was in the 10th floor, also the smell outside the building when you wanna go to the hotel was extremely bad

The room was good, they have everything inside the room except shatafa in the bathroom, the breakfast was great

Stayed in June 2025

Great location and short drive from main tourist attractions.

Stayed in December 2024

The staff were super nice, polite, and helpful. Specially misha & anna ( hope am not mistaken with the names. Overall experience was great with hotel

Stayed in November 2024

Clean, nice view, amazing breakfast

Stayed in October 2024

Housekeeping management, the opening hours of facilities it is too late (sauna, steam bath and kids room)

Special thanks to Michelle at reception he went beyond, the service quality was so far so good. We Just couldnt get the baby crib as the housekeepers’ warehouse was locked and no one had the key but night shift receptionist helped us to Get another room, i really appreciate his support too. Rooms are clean and nice, it is new hotel we usually prefer to stay. I recommend everyone visiting Batumi

Stayed in October 2024

The downsides - the bed did not have a fitted sheet which was uncomfortable, the room did not have a full length mirror. ‏The shower was a little small but the pressure was excellent. The main downside was that there was no cleaning service to the room. Although we asked a few times the room was not cleaned. We also had to call down each day for new towels and toilet paper, and the bathroom had an “off” smell. ‏We had the hotel breakfast one morning, it was pretty plain but had options so was fine. ‏The hotel is not in the “main tourist area” but 3 minute walk from the beach boardwalk, and an easy taxi ride to everywhere in the city, and 10 mins from the airport. ‏

We stayed at the Steps for 3 nights, a couple. Overall the facilities are great, the pool is wonderful, and the spa is fantastic. We each had a classic massage with Nadia, and it was perfect!! The spa staff are all professional and kind, as well as able to recommend and advise. The room, was fine, we had a small balcony a comfortable bed, equipped with small fridge stovetop, small kettle (which we didn’t use) and sink, and the room had a walk in closet. The staff was kind and helpful, and the pool lounge was lovely.

Stayed in September 2024

The cleaning of the rooms was not statisfactory.( but generally cleaning of the hotel was good).

The friendly and kind staff especially “Nika” at the lobby.

Stayed in September 2024

The service was awful. Room had problem about hot water we called 3 times and nobody came and for 2 days which I was there we had cold water for showering, also hair dryer was not working. And about resturant service, you should wait for even one glass around 30 minutes. So we were not satisfied with services.

It has pool and it was clean. Also close to sea side and it was not busy.

Stayed in September 2024

The TV isn’t a smart TV

Beautiful structures and beautiful environment

Stayed in September 2024

Cleaning staff was very impolite

Pool, nice interior

Stayed in August 2024