Poor communication from the concierge and difficult to communicate with the front desk.

I did not have breakfast.

Stayed in September 2025

Feels a bit outdated - television doesn’t have streaming services. Elevator buttons glitchy. Our room had not been cleaned or restocked thoroughly before arrival. Tech in general seems a couple generations old. For the price, these things need to be updated and on point.

Perfect location, very gracious and helpful staff. Lovely room. Bar and restaurant were highlights. Great shower and toiletries. Great communication via text for hotel services.

Stayed in March 2025

The spa was a bit dated and small.

The staff are very friendly and helpful. It was very clean all round and the room was very spacious. Great location too.

Stayed in July 2024

Pool was so small and the suite wasn’t as expected and really dark. Some of the staff weren’t as pleasant and helpful as others

Location and food in restaurant and cleaning service

Stayed in July 2024

The Bell Hops were really friendly, and helpful.

Stayed in May 2024

Breakfast

Location location

Stayed in April 2024

would have loved it if the women at the check in desk were a little more courteous. very cold welcome by the lady who checked us in.

location & the room

Stayed in June 2023

The restaurant is a little gloomy and not very family (read kid) friendly - but the food is great (although very expensive), the lobby is very small.

Great staff, great advice on restaurants from the consierge, good conversations with the life guard/pool attendant and very friendly doormen! Nice little pool, nice and large room (junior suite).

Stayed in April 2023

Cleaning person was constantly reminding us that she is the one who is cleaning our room. Waiting for tips.

Location

Stayed in March 2023

Room very dark. Hi tech settings did not work as they should.

Room service breakfast was good but not exceptional…

Stayed in March 2023

nothing

Great location, superb breakfast, helpful staff

Stayed in December 2022

It was so clean and it smelt so good throughout the entire establishment.

Stayed in September 2025

The pool is not a pool, it’s an oversized tub only open upon request. Someone has to let you in and then awkwardly sits there and watched you.

Rainfall shower

Stayed in August 2025

Bed could have been more comfortable

The bathroom and the spa was the absolute best part!

Stayed in March 2025

Everything was excellent

Stayed in March 2025

We booked bed and breakfast then on check out told our kids were not free.. we had to pay a large amount and staff didn’t really care (even the lady manager) this is extremely misleading when I’ve paid for my family a bed and breakfast room. Male staff for breakfast seemed very moody. I would not return after paying over 4k.

Local to time square and looked nice in pictures. Hotel is very small and feels very cramped.

Stayed in December 2024

the most rude staff i ever met i felt like i owe them money or something. no room service after 12 am thats not normal for 5 star hotels. the elevator sucks and problematic i could hear people walking and talking outside my room all the time. i had to call few times from my room to hotel for them to pick up. bed is so overused and not comfortable. nothing in this hotel is worth the money i paid.... even if it was 20% of the price its still not worth it

the room was nice size. the concierge and bell boys are amazing.

Stayed in November 2024

Everything was perfect

Room was exceptionally well furnished and designed. Enough space and a stunning bathroom. Everything you would need was provided right down to make up removal pads to keep the pillows fresh. Stunning service for an exceptional stay. From doorman, reception to the absolutely thorough and friendly butler service and cleaning/ hygiene team. Round the clock care for a home-from-home experience

Stayed in April 2024

Pool was not heated no view

Everything.

Stayed in November 2023

The Chatwal hotel is a true gem in the heart of New York City, and my recent stay there left me thoroughly impressed. From the moment I entered the elegant Art Deco lobby, I knew I was in for a special experience. The staff at The Chatwal are exceptional. They are not only professional but also incredibly welcoming and attentive. They made me feel like a valued guest from the very beginning, and their personalized service exceeded my expectations. The room I stayed in was a luxurious haven, with impeccable attention to detail in every aspect of its design. The plush furnishings, the comfortable bed, and the high-end amenities created a sense of opulence and comfort. The bathroom was a highlight, with its beautiful marble finishes and a deep soaking tub. The hotel's dining options were outstanding. I enjoyed a delicious meal at the on-site restaurant, and the in-room dining experience was equally impressive. The bar served expertly crafted cocktails in a stylish setting. The Chatwal's location in the heart of Manhattan is perfect for exploring the city's attractions, making it an ideal base for both business and leisure travelers. Whether I was strolling through the nearby theaters of Broadway or simply enjoying the luxurious facilities within the hotel, I felt like I was in the lap of luxury. In summary, The Chatwal is a world-class hotel that offers an unforgettable and luxurious stay in New York City. I can't recommend it highly enough for those seeking a truly exceptional and memorable experience. I'm looking forward to my next visit.

Stayed in November 2023

The Lambs Club has a super cool Art Deco vibe (kind of like stepping into the Overlook Hotel from the Shining but in a good way) and the food/drinks were superb! Love how close it is to the theaters and dinner. Can walk everywhere.

Stayed in August 2023

Pricey. Restaurant was so so.

Nice furnishings. Comfy bed

Stayed in July 2023

nothing

superb service; room impeccable, perfect location

Stayed in May 2023

nothing

what a beautiful little gem of a property right in the middle of the theatre district. beautiful well appointed rooms. all staff stands on their head to make sure you are comfortable during your stay. breakfast was exceptional and portions enough to feed a group. dinner on the mezzanine was perfect. definitely a keeper 👍

Stayed in May 2023